General
How do I care for my Boxerz?
We recommend, Machine wash cold, no bleach, tumble dry low, avoid ironing. For detailed guidance on extending their lifespan, refer to our article here.
What material are Boxerz made from?
Our Boxerz are crafted from an ultra-soft material known as Micro Modal, ensuring a luxurious and comfortable experience. This premium fabric is designed to provide exceptional softness, breathability, and durability, making every wear a delight.
What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service team at info@boxerz.com.au within 30 days of receiving your order, and we will assist you in resolving the issue.
Do you have a brick and mortar store?
Currently, we operate exclusively online and do not have a brick-and-mortar store. Our focus is on providing you with a seamless and convenient shopping experience through our online platform.
Shipping & Returns
How long will my order take to arrive?
We provide next-day dispatch for your orders. Once dispatched, you can typically expect to receive your order within 2-7 business days, depending on your location. For detailed shipping information, including international orders, please refer to our Shipping Policy.
How do I track my order?
Once your order is dispatched, you'll receive a notification via the email address you provided during checkout. This email will contain your tracking number, allowing you to monitor the progress of your Boxerz delivery.
Can I make changes to an order I have already placed?
Regrettably, once an order has been placed, we're unable to accommodate any changes. We're committed to ensuring swift processing and delivery, which means modifications can't be made once the order is confirmed.
Do you ship internationally?
Absolutely, we offer international shipping to bring Boxerz to customers worldwide. No matter where you are, you can enjoy our premium products and guaranteed comfort. Just select your location during checkout, and we'll take care of the rest.
If I wish to initiate an exchange for my purchased item, what steps can I take?
To initiate an exchange for your purchased item, please contact us at info@boxerz.com.au with your name and order number. We offer free exchanges on all unopened packages within 30 days. For more information, you can refer to our refund policy.
Payments & Gift Card
What payment methods do you accept?
We provide a range of payment options for your convenience, such as Afterpay, American Express (Amex), Apple Pay, Google Pay, Mastercard, Visa, PayPal, UnionPay, Zip Pay, and Klarna. Feel free to select the payment method that aligns with your preferences.
Do you sell gift cards?
Yes, we do offer gift cards for purchase. To view our available options and make a purchase, please visit the following link: Gift Cards.
How do I redeem my gift card?
To redeem your gift card, you will receive an email containing a unique code. During the checkout process, enter this code in the designated field. The value of the gift card will be applied to your purchase total.
For more information, feel free to reach out to us at info@boxerz.com.au
We're happy to assist with any questions you may have!